I have been using Phoenix Technical Publications in Applied and based on their high level and professional work, I have contracted their service to perform all Cogenra's technical documentation. Finally—a team of technical writers who understands engineering products and can execute a state of the art manual with very little investment time from the customer side. They know how to pull in the information by themselves. VERY RECOMMENDED.—Amir Bar, Cogenra Solar
I would strongly recommend Phoenix—they are by far the best contract technical writers I have worked with. Under Jim's competent management they are highly organized, and deliver what they promise on time at a reasonable cost. The writing, illustrating and media skills are second to none.
Phoenix works closely with clients, and they are very flexible in adapting to changing requirements. The team is able to understand complex technical products, and then create the required manual—this is a rare skill when it comes to highly technical products. So often with technical writing projects you essentially have to write most of the manual yourself and the writer edits it for you. Phoenix are very flexible in adapting to changing requirements. They offer a wealth of experience and a very professional and trustworthy service.—Andy Pindar, Novellus Systems
Jim has provided technical writing services to Aehr Test for around 25 years. He and his team do an excellent job of organizing and writing our technical manuals, which range from Operator Guides to Theory of Operation and Maintenance Manuals. He works very well with our internal technical support team. He works efficiently and delivers on time. I recommend Jim highly!—Carl Buck, Aehr Test Systems
I would highly recommend Phoenix Technical Publications for any technical marketing project. From design to translation to desktop publishing, their work is second to none. They have produced and translated several very technical documents, including Japanese, for my company over the last decade and every finished product has been superior. Their attention to detail is impressive as is their responsiveness and ability to understand the client's needs. Please consider them for your next project!—Jeff Aidt, Hitachi Chemical Diagnostics
Jim is very easy to work with and was able to take some high-level technical inputs, understand our architecture, and develop a spec we could quickly get to customers.—Lee Hirsch, Pixim
Jim Gardner and his team of writers have supported me for over a decade at AKT and the Solar Business Group at Applied Materials. Jim is extremely loyal and honest. He and his team have consistently been willing to quickly adopt projects with aggressive schedules.
Phoenix Technical Publications has been one of the most professional writing vendors I have ever worked with. Jim and his staff writers never complain even when they are provided with seemingly impossible tasks, and they are willing to work with their customers even through difficult times. They provide great quality for the dollar in comparison to other vendors, which is difficult to quantify but is quite noticeable if you compare their work with that of some other writers. Jim has supported the company's initiatives even when they involved training overseas writers which potentially could have negatively impacted his business. Of course, his writers could not be replaced.
A blend of technical and publication knowledge with positive thinking and integrity yields for a successful writing team. Jim and his staff writers integrated well with other consulting professionals to make up a world-class publication department. I am forever thankful for the contributions of Jim and his staff over the years to my projects.—Carol Wong, Applied Materials